Returns Policy

If you receive a product that appears to be malfunctioning, don’t panic - we’ve got you covered, you have 14 days to return your purchase. Right runs from the day you received the goods. Please ensure you are using it properly.  Frequently, our customers return products thinking they are malfunctioning, but it turns out it was simply used improperly and was in perfect functioning order.  Making returns and exchanges takes a lot of time, so if we can help you solve the problem right there in your home, then we would prefer to do that so you can start enjoying your purchase right away.

• Read the product page detail to ensure you are using it properly.
• Please include photos of the damaged/broken products in the email you send to us. If you are missing products, please include photos of your packaging and note the missing items in your email to us, send email to service@ohhunt.com, these will help us better understand the problem, save us the time of repeated communication.
• We will work with you to troubleshoot the problem. Often it is simply figuring out how to use the product properly. Or if there is a problem with a part that you can easily replace, we’ll send that to you.
• Returning the product and repairing / exchanging will take longer so we try to resolve the problem by working with you .
• If our attempts to resolve the problem remotely do not work, our customer service team will provide you a return address the product to us. Do not return the product without first getting an return address.

Refunds：
We understand that sometimes you might want to return your purchase for a refund, and the reasons may vary. 
We allow refunds in most situations but keep in mind there is a restocking fee.  Please consider the following scenarios and the associated restocking fees.

• Products that have been used or modified cannot be returned.
• Returned products must be in brand new condition with all original packaging and manuals.  Missing items can incur up to a 50% restocking fee, or denial for return.

Return Addresses ：
Different product return addresses may be different, please consult us before returning. After you send the returned item, please provide us with the tracking number, do not use stamps to send the item.

Refund:
You should expect to receive your refund within 2 business days after we receive the return.
If your order pay by credit card, all refunds will be applied to the credit card used for the original purchase. You should allow one to two billing cycles for the refund to appear on your statement.

International Returns:
If your package is not shipped from a local warehouse, it is considered an international order (if the item is in stock locally, there is usually a Ships From option on the page).

All sales are final for international orders. Due to transit limitations, our listed prices and margins include technical support and limited replacement parts on defective products reported within 14 days only. Free repair services can be offered within 180 days if the buyer agrees to be responsible for full shipping expenses both ways, lost packages, and Customs seizures. The buyer is responsible for understanding their local laws, import restrictions, Customs regulations, lost or damaged packages. We are not responsible for policies and regulations specific to your residing country. Matters exclusively between the buyer and the buyer's local authority are out of our control. If a package is lost or damaged during transit, we will provide assistance with filing the necessary claims with the shipping agent.

Wrong address disclaimer:
Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered. It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. You will be responsible for additional shipping and handle fee at that time.

Lost/Stolen Packages：
Once packages have been delivered, neither ohhunt nor the shipping service can be held responsible for lost or stolen packages. Please use the tracking information to monitor the delivery of the package and arrange for it to be brought inside as soon as it is delivered to avoid the possibility of loss or theft.

If your package is marked as delivered but you are unable to locate it, please check around your residence first and then check with your neighbors to see if it was mistakenly delivered to the wrong address. If it is still unable to be located, please call the shipment service (USPS, UPS, DHL or FedEx) to get in touch with the driver who delivers your packages and ask if they remember where they delivered the package, this is the fastest way to get help.