Green Shipping Protection

1. Why choose Green Shipping Protection?

Green Shipping Protection is a service provided by See. It covers delayed, damaged, and lost items that meet the following criteria. If your address is in an area where packages are more likely to be stolen or delayed, we recommend that you purchase Green Shipping Protection.

Delay: Domestic packages not delivered before the 10th day following order fulfillment (i.e., the date when the order is shipped by the merchant) or international packages not delivered before the 30th day following order fulfillment are considered delayed. The compensation for delayed packages is $5 USD. (If the order is not transacted in USD, compensation will be made in the currency of the transaction. For example, if an order in euros is delayed, the compensation is €5.)

Damage: Green Shipping Protection covers item damages to the point that the item(s) are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc., but does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items. The compensation for damaged items will be up to the value paid for the purchased item(s).

Loss: Domestic packages not delivered before the 30th day following order fulfillment (i.e., the date when the order is shipped by the merchant) or international packages not delivered before the 60th day following order fulfillment are considered lost. The compensation for lost packages is the value paid for the purchased item(s).Green Shipping Protection also includes carbon-neutral shipment within the recipient's country.

Note: Total compensation for one cover is up to the value actually paid for the item(s).

2. How do I buy Green Shipping Protection?

Green shipping protection is optional, you can select the "ADD GREEN SHIPPING PROTECTION" on the checkout (see below screenshot). After placing an order, you will receives an email with Green Shipping Protection coverage details, as well as instructions on how to report an issue.

3. How to report a shipping issues?

If package is damaged or lost during transit or is delayed, you can report the issue via the Seel Claim Portal or via tracking page. 

Step 1: Enter the tracking number of your package on the tracking page(https://www.ohhunt.com/apps/Tracking), then find "Protected" on the tracking page and click on it.

Step 2: Click on "Report an issues" in the pop-up window.

If the reported issue does qualify, a refund will be automatically sent to the shopper in a prepaid credit card via email. If the reported issue doesn't qualify, an email will be sent to the shopper to notify them of the denial and the reason.

3. How much does Green Shipping Protection cost?

The cost of Green Shipping Protection depends on the currency that the store uses, and is denominated in the store currency. Here's an example: for orders where all items have a combined retail value under $100 USD, Green Shipping Protection is charged at a fixed rate of $0.98 USD. For orders where all items have a combined retail value over $100 USD, Green Shipping Protection is calculated from 1.5%-5% of the cart total based on proprietary risk factors (for example, if an order was $150 USD with a 1.5% rate, then Green Shipping Protection would cost $2.25 USD).

4. Why can't I see Green Shipping Protection?

Currently, Green Shipping Protection only supports: the United States, Germany, France, the Netherlands, the United Kingdom, Australia, Canada, and New Zealand.
Other countries do not support the purchase of insurance currently, and we will gradually add new supported countries.